Returns & Refunds

30-day returns

You have 30 days after your order is delivered to request a return.

To be eligible, the item must be unused, in the same condition you received it, and returned with its original packaging and included accessories. You will also need your order number or proof of purchase.

Start a return

Contact Slumberly Support at somniareinc@gmail.com before sending anything back. If your return is approved, we will provide the correct return address and return instructions. Items sent without prior approval may not be accepted.

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges, if any, are not refundable.

Damaged, defective, or incorrect items

Please inspect your order after delivery. If it arrived damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can review the issue and make it right.

Exceptions

For hygiene and safety, used personal-care items and items returned without their original packaging may not be eligible. Gift cards and products explicitly marked “final sale” before purchase cannot be returned. Regular promotional or discounted items remain eligible unless they were clearly marked final sale before purchase.

Exchanges and cancellations

The fastest way to receive a different item is to return the original item and place a new order after the return is approved. To cancel or change an order, contact us as quickly as possible. Changes cannot be guaranteed after fulfillment has started.

Refunds

We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact Slumberly Support at somniareinc@gmail.com.